LEGAL & PRIVACY
Privacy Policy
House of Legacy Pte Ltd
UEN: 201816888N
60 Paya Lebar Road #06-33, Paya Lebar Square, Singapore 409051 hello@houseoflegacy.sg
Last updated: 5 November 2026
1. Who We Are
House of Legacy Pte Ltd is a Singapore-based coaching business operating brands and services including Covenant & Vows™ and Verrill & Charlene.
This policy explains how we handle personal information collected through our website, applications, consultations, coaching programmes and related services.
We understand that people may share deeply personal details about their marriage and relationships. We take that trust seriously and aim to handle such information with care and discretion.
2. What We Collect
Depending on how you engage with us, we may collect:
Your name, contact details and information submitted through enquiries, applications and booking forms.
Relevant information about your marriage, relationships, circumstances and coaching goals.
Onboarding responses, R.E.S.T. Assessment, coaching notes, check-ins, progress ratings, correspondence and feedback.
Programme registration, attendance and payment information.
Audio or video recordings where sessions are recorded, including contributions captured during live sessions.
Website usage and technical information collected through cookies or similar technologies, where applicable.
Payments may be processed through third-party payment providers where applicable. We do not store complete payment-card details on our own website.
We ask that you share only information reasonably relevant to your enquiry or coaching.
3. How We Use It
We use personal information to:
Respond to enquiries and review applications.
Arrange consultations and communicate with you.
Assess suitability for our programmes.
Process enrolments and payments.
Prepare for and deliver coaching, resources and programme support.
Understand progress, obtain feedback and improve our services.
Maintain appropriate records and meet legal obligations.
Send relevant updates and promotional communications where you have agreed or where otherwise permitted by law.
We do not sell your personal information.
4. Coaching Insights and Anonymous Examples
Through our coaching work, we encounter recurring challenges, patterns and insights that may be valuable in helping other marriages.
We may draw on these learnings for educational content, speaking, coaching materials, research, programme development, social media and marketing.
This may include general observations, aggregated findings and appropriately anonymised examples that do not reasonably identify the people involved.
We understand that removing someone’s name does not always make a personal story anonymous, especially within a small group or community. We take care to avoid details that could reasonably reveal someone’s identity, including information about their spouse or family.
We may simplify or combine general situations to explain a principle. Where we use an illustrative or combined example, we will not present it as one actual client’s experience or invent quotations and outcomes.
We may use genuinely anonymous insights and aggregated findings without seeking separate approval each time, where permitted by law.
If we’d like to share a participant’s actual words, testimonial or personal story, we’ll ask for their permission first, even if we leave out their name.
Once permission is given, we may use the approved material across our website, social media, presentations and advertising. We may shorten or format it to suit different platforms, provided we preserve its original meaning and respect the privacy of everyone involved.
Names, photographs, voices, videos and recognisable personal stories require appropriate permission before publication.
5. Confidentiality and Sharing Information
We handle private enquiries, applications, coaching conversations and personal correspondence with discretion.
We do not routinely disclose someone’s participation in coaching to their spouse or other members of their family.
We may share information with service providers reasonably necessary to operate our business, including providers of forms, scheduling, electronic signatures, payment processing, communications, online meetings, hosting and programme delivery.
Some service providers may process information outside Singapore. We take reasonable steps to comply with applicable requirements for overseas transfers.
We may also disclose information where required or permitted by law, or where appropriate to address serious safety concerns.
For group coaching, we establish confidentiality and respect expectations. However, we cannot guarantee the actions of other participants, so we encourage everyone to share thoughtfully.
Where group sessions are recorded to prepare teaching replays, the original recording may capture participant contributions. We do not include personal group discussions and Q&A in the teaching replays distributed to participants. Recordings are not automatically available for public or marketing use.
6. Security and Retention
We take reasonable steps to safeguard personal information against unauthorised access, disclosure, loss and misuse.
We retain information for as long as reasonably necessary for our services, business administration or legal requirements.
When information is no longer needed, we will take appropriate steps to delete, dispose of or anonymise it.
7. Your Rights and Choices
Under Singapore’s Personal Data Protection Act, you may request access to or correction of personal data held about you, subject to applicable legal requirements and exceptions.
You may also withdraw consent for certain uses of your information, although this may affect our ability to provide some services.
For privacy enquiries, requests or concerns, contact:
hello@houseoflegacy.sg
8. Updates to This Policy
We may update this policy as our services, practices or legal requirements change.
The latest version will be published on our website with an updated effective date. Where required by law, we will provide additional notice or obtain consent for material changes.
House of Legacy Pte Ltd · UEN 201816888N · Singapore-registered business.