LEGAL & TERMS
Terms and Conditions
House of Legacy Pte Ltd
UEN: 201816888N
60 Paya Lebar Road #06-33, Paya Lebar Square, Singapore 409051 hello@houseoflegacy.sg
Last updated: 5 November 2026
1. About These Terms
These Terms and Conditions apply to your use of verrillandcharlene.com and your participation in coaching programmes and services offered by House of Legacy Pte Ltd, including those under our marriage brand, Covenant & Vows™ and Verrill & Charlene.
Programme details, fees, schedules and inclusions may vary. The specific arrangements communicated and agreed at enrolment apply to the programme you purchase.
By enrolling, you agree to the applicable terms provided during that process.
2. Applications and Enrolment
Submitting an application or attending an initial consultation does not guarantee acceptance into a programme.
We review applications to assess suitability and may decline an application where we reasonably believe our services are not appropriate for the applicant’s circumstances.
Enrolment is confirmed when we accept your registration and the applicable payment and enrolment requirements have been completed.
3. Programme Delivery
Our programmes may include private coaching, group sessions, learning materials, exercises, check-ins, recordings and support between sessions.
The specific duration, format, schedule and inclusions will be described in the relevant programme offer.
We may make reasonable adjustments to programme delivery where necessary and will communicate significant changes to affected participants.
Where a material change affects services already purchased, we will address it fairly and in accordance with the applicable agreement and law.
4. Fees, Payments and Refunds
Programme fees and payment arrangements are confirmed before enrolment.
Where instalment payments are offered, the full agreed payment obligation remains payable according to the applicable schedule, unless otherwise agreed or required by law.
Unless otherwise stated in the relevant programme terms, payments are non-refundable for voluntary withdrawal, missed sessions or a change of mind, subject to applicable law.
If exceptional circumstances arise, you may contact us and we may consider alternative arrangements at our discretion.
If we cancel a programme and cannot provide a suitable agreed alternative, we will address refunds for undelivered services in accordance with applicable law.
Any programme-specific refund guarantee, where offered, will be expressly stated in the relevant offer or enrolment terms.
5. Scope of Coaching
Our coaching is practical, educational and developmental in nature.
It is not a substitute for counselling, psychotherapy, medical treatment, legal advice or crisis intervention.
We may recommend more appropriate professional support or decline or discontinue coaching where we reasonably believe the service is unsuitable, particularly where serious safety concerns are involved.
6. Participation and Outcomes
Coaching involves reflection, practice and personal choice.
We provide guidance and support according to the programme described, but individual experiences and outcomes vary.
We cannot guarantee that another person will change, that a particular relationship outcome will occur or that every marital concern will be resolved.
Participants remain responsible for their own decisions and actions, while House of Legacy remains responsible for its obligations under the applicable agreement and law.
Our coaching does not require participants to accept blame for another person’s behaviour or disregard personal safety and consent.
7. Confidentiality and Group Participation
We take reasonable care to protect the privacy of personal information shared through coaching, subject to our Privacy Policy and applicable law.
Participants in group programmes are expected to respect one another’s confidentiality.
Unauthorised recording, publishing or sharing of other participants’ private discussions and identifying details is not permitted.
Although we establish confidentiality expectations, we cannot guarantee the actions of every participant.
Recording arrangements and access to programme materials will be communicated as applicable to each programme.
8. Coaching Learnings, Examples and Testimonials
House of Legacy may use general coaching insights, common patterns, aggregated findings, appropriately anonymised experiences and illustrative or composite examples in educational materials, speaking, programme development, online content and marketing.
We may adapt or combine non-essential details to explain lessons or protect identities.
We will take reasonable care not to disclose information that could reasonably identify an individual without appropriate permission or another lawful basis.
Where identifiable testimonials, photographs, videos, quotations or personal stories are used, the necessary permissions or other lawful basis will be addressed separately.
Individual experiences and testimonials are not guarantees of results for other participants.
9. Intellectual Property
Our website content, original frameworks, educational materials, programme resources and branding are owned by House of Legacy Pte Ltd or their respective rights holders.
Programme materials are provided for authorised personal use unless otherwise agreed.
They may not be reproduced, distributed, resold, taught commercially or otherwise exploited without permission, except as permitted by law.
10. Liability and Governing Law
We provide our services in good faith and with reasonable care.
To the extent permitted by Singapore law, House of Legacy is not responsible for outcomes arising from factors beyond its reasonable control, including the independent decisions or actions of third parties.
Nothing in these Terms excludes rights or liabilities that cannot lawfully be excluded.
These Terms are governed by the laws of Singapore.
11. Changes and Contact
We may revise these Terms from time to time. Updated versions will be published on our website.
Changes to general website terms do not automatically override existing programme agreements.
For enquiries, please contact:
hello@houseoflegacy.sg
House of Legacy Pte Ltd · UEN 201816888N · Singapore-registered business.